Monday, 18 April 2016

Battling with Yorkers

In most housing societies, it is no surprise if the top floor uncle continues throwing kachra down even though the bottom floor aunty delivers a googly of choicest words each time something lands outside her balcony. The unending issues, woes & grievances of big or small societies, is a game of unlimited overs


In a typical cooperative housing society, kachra is more like a free hit on home grounds; flying in from anywhere. Whether it crosses boundary and lands inside someone’s house or gets swept off by the cleaner fielding with the humble broom purely depends on the delivery skills of the top floor uncle. As the cleaner takes the long shots brooming kachra, much of it slips under a longtime parked car or gets swept shot into the storm water drain.


Interestingly, on a pitch of over 30,000sqft, encompassing the entire society, the faithful batsman – the ‘famous’ jhadoowali /jhadoowala (cleaner) is provided with just a straw broom to set the scores. Resultantly, besides missing kachra at the slips and gullies, the deep cover is stocked with recyclable plastic and other wastes pulled out from the household kachra. In a fair deal with the nearby kabadiwala, the jhadoowali/jhadoowala still earns a chunky sum selling the recyclable waste.


And, why not when the cleaner in spite of doing on the ground, gets sidelined over the committee’s “increasing society expenses”.


Annual committee meetings in most cases end up on arguments including how much to pay the cleaner? “Why pay her more than Rs3000 or 4000? What cleaning is she doing to pay more…”


The closed door argument would go on for hours over a silly point and miss the gap at the deep midwicket where rodents and mosquitoes make a longstop due to accumulating kachra. Or, even ignore the fact that the Government has introduced Swachch Bharat this year and will introduce Swachch Society next year.


 Every residential complex, be it old or new, employ a kachrawali and expect her to do wonders on the field. Equipped with the straw broom and a rag cloth called mop and a broken bucket, she has to clean sweep the entire ground area, mop walkways and steps, and also clear dustbins from each flat. Phew! What a play!


While we cannot clean the entire country with a humble broom, we cannot expect a single sweeper to clean a 10,000sqft with a broom either.


If societies today are attacked by mosquitoes and rats, they need to understand that it is not a pitch for Yorkers and googlies but ground to spin the kachra straight into the bins.


Given the right tools and cleaning machines, the jhadoowali will be pleased to be part of the team and deliver her best shots in keeping the society clean.


Segregating dry and wet waste at the household level will enable the cleaner to dispose off waste in the right way and create a well maintained society. The committee has to educate the members or could ban playing on home grounds.


PS: Cleanliness not just helps in healthy living, it increases the property value too…


Mohana M


Battling with Yorkers

International Housekeepers’ Summit 2016

box4Clean India Journal is hosting the International Housekeepers’ Summit 2016 at Sahara Star-Mumbai on August 27 and 28. The first of its kind in India, executive housekeepers from more than four countries will participate in the Summit. The sessions based on “Redefining Housekeeping in Corporate Strategy”, the theme of the Summit, aims at elevating housekeeping from its present administrative role to a Corporate boardroom function.


Supported by leading hotel executive housekeepers’ association & – Indian Professional Housekeepers’ Association, Professional Housekeepers’ GroupDubai, Doha Housekeepers’ Group, Maldives Housekeepers’ Forum – the two-day summit has international and national subject matter experts addressing four sessions, including discussions and training.


Associations speak


ihs“The Indian Professional Housekeepers’ Association takes upmost pride in being associated with Clean India Journal for the International Housekeepers’ Summit 2016 along with the other Housekeepers’ Associations of the world.


IPHA is a young, professional and educational organization for individuals involved in or directly affiliated with Housekeeping in hotels, hospitals, facilities management and allied professions. Launched in January 2015 IPHA is an upcoming and dynamic organization of housekeepers for learning, upgrading standards of cleanliness, personal growth, professional development at the corporate level and connection to the hospitality industry worldwide.” – Vaishali Sinha, General Secretary-IPHA and Director Housekeeper, Meluha-The Fern, Mumbai.


“IHS 2016 underlines the strategy towards Housekeepers empowerment and its efforts to drive and facilitate global dialogue. We are looking forward to the IHS 2016 as it will not only showcase the latest trends in the cleaning industry but also deliver a powerful platform for new perspectives to key issues in our continuous strive to aspire Housekeeping Managers to take on a corporate role.


The UAE Professional Housekeepers Group, formed in 2002 provides a platform for information, communication and exchange of best practices. Knowledge and continuous education in the field of cleaning technology is of utmost importance as the cleaning industry is changing rapidly. As the UAE’s hospitality Industry continues to grow, it is of utmost importance to develop a regional association of Housekeeping Professionals, which will promote the interest of the housekeeping profession and gain respect both locally and internationally.” – Tatjana Ahmed, General SecretaryProfessional Housekeepers’ Group-Dubai and Housekeeping Manager, Grand Hyatt-Dubai.



Fashion Show of Uniforms First-time ever models will walk the ramp in Hospitality Uniforms and a panel of able jury members from the hotel fraternity will announce the best uniform.

“Maldives Housekeepers’ Forum is pleased to associate with Clean India Journal for the International Housekeepers’ Summit. The theme of IHS 2016 aims at different kinds of strategies in the housekeeping department of hospitality industry, with a new thrust on the latest trends in the cleaning aspects of housekeeping. It also lays emphasis on fresh new avenues of improvement in the housekeeping such as, uniforms and their design as a style statement, empowerment of housekeeping staff and their role in providing sustainable development in the industry. It will provide access to enterprising housekeeping managers to have a face-to-face contacts and exchange ideas with manufacturers and supply chain managers of different utilities in the housekeeping department. We look forward to be in this high level knowledge sharing platform.” – Hari Krishnan, General Secretary, Maldives Housekeepers Forum


“The Doha Housekeepers’ Group is excited to be associated with Clean India Journal for the International Housekeepers’ Summit 2016.  Strategies in the housekeeping department play a key role in developing a strong wellmanaged and experienced team, as this increases the efficiency of the operation and has a significant impact on the hotel’s profits. To develop such fantastic team, we have to come out of our peripheries to keep self-updated with new trends and better way of working like this forum which IHS has provided us to “Work Better Together” where everybody from different genres, different areas, share their expertise and insights to develop the fraternity in the right direction and aspire budding housekeepers to develop themselves in future roles.” – Prabhat Shukla, General Secretary, Doha Housekeepers’ Group.



International Housekeepers’ Summit 2016

Cannon Hygiene launches ‘Imagine’

In keeping with the growing style trend, Cannon Hygiene launched its new washroom range “Imagine”, which is “set to revolutionise the look and feel of the entire washroom”.


DESIGNED IN distinctive geometric shapes, the dispensers can be tailored to any colour that can be imagined. “The range, designed by a leading Portuguese design company, took its inspiration from the triangle in Cannon Hygiene’s logo and a unified global range of high quality dispensers was innovated,” explained Prashant Sule, Managing Director of Cannon Hygiene India Pvt Ltd during the Mumbai launch.


Hygienic washrooms not only give a clean feel but also influence everyone who walks into it. Speaking exclusively to Clean India Journal, “The new range makes possible what one imagines of a washroom.


While most washrooms lack the sequence and similarity with varied products of different brands, Cannon Hygiene offers entire range across the washroom right from air fragrance to dispensers with a uniform look. With the new innovative range, we can even customise the products to match the walls of the washroom too.


“Just imagine the entire washroom with the same face-cut of products,” he added.


Cecil Ryan, CEO, Cannon Hygiene International commented “The Imagine range brings design into the washroom across a number of areas – external design, unique functionality, colour adaptability and RFID capability.  For many years, commercial washrooms have not kept pace with the increasing design trends of domestic bathrooms.  This has changed with the launch of the Imagine range.  Organisations now have the opportunity to design and brand a space, which is probably the most visited part of any business and carries powerful messages to customers and staff.”


The innovative new washroom range include:


  • New 500ml auto foam soap dispenser.

  • New 400ml spray soap dispenser.

  • Shake and Wake new bio-auto sanitiser.  Smaller and five times more concentrated than previously.  Shake and Wake uses no batteries and can be mounted on the wall or in the cistern.

  • Smaller size: In keeping with customer demand all dispensers are smaller than others on the market.

  • Colour:  The core range comes in white, black and silver, but custom colours are available. 

  • Replaceable:  Front covers are easily replaceable meaning a washroom colour change can be achieved at much lower cost.

  • RFID: All dispensers will have  RFID capability.

“What distinguishes Cannon Hygiene products is the uniqueness and the hygiene factor. The fragrance is certified and lack VOC and the soaps are high end antibacterial soaps. They are not refills but are factory packed; thus remains contamination free. In place of auto janitors, we have introduced wake and shake bio sanitser,” Prashant Sule explained.


Popular features of the existing range are carried through into the new global range, for example:


  •  1,100 automatic foam soap dispenser – highest number of shots on the market.

  •  EcoFresh – innovative fuel cell fragrance unit, fully biodegradable.

  •  CannonCurve with customisable wrap to finish off the washroom décor.

Present during the Mumbai launch were Cdr Brahm Swaroop, Senior General Manager, Head-Purchase (Admin Infrastructure), Tata Consultancy Services and Prashant Issar, CEO, Square Meal Foods among others.


“Few months from now, we are adding more to this range,” Prashant said.


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Cannon Hygiene launches ‘Imagine’

Charnock ties up with Mopatex

vivek-mataCharnock Equipments Pvt Ltd has tied up with Mopatex, S.A. of Spain to exclusively sell and market the Cisne Brand of Microfibre cleaning and Mopping sytems, tools and tackles.


Charnock will be the exclusive supplier for Cisne products for retail and domestic use in India, Pakistan, Bangladesh, Sri Lanka, Maldives, Mauritius, Nepal, Bhutan and Yangon. “With the manufacturing capabilities of Mopatex combined with the selling and marketing expertise of Charnock, we are excited with this new venture and are looking forward to a successful business partnership. We will going in with a three-fold strategy of distributorship, direct sales and retailing,” Vivek Mata, Managing Director, Charnock Equipments, told Clean India Journal.



Charnock ties up with Mopatex

‘Robotics will transform cleaning business in India’: Sealed Air

Sealed Air Corporation, which acquired Richmond, Va. based Intellibot Robotics LLC in 2015, is planning to transform the Indian cleaning business with robotics-based ‘Internet of Clean’ technology in India. Succeeding the era of file sharing, e-commerce, and social media, the next Internet generation is concerned with connecting machines and devices – popularly known as the Internet of Things (IoT).  Applying this concept to the specific and complex needs of the global cleaning industry, Diversey Care has conceptualized Internet of Clean™.


The Internet of Clean™(IoC) technology will be used in commercial cleaning for various industries like education, retail, food and beverage, real estate, healthcare, airports, hospitality, offices, manufacturing and government facilities. The IoC technology connects machines, dispensers, sensors, beacons, and other smart devices to achieve broad insight into equipment, consumption, and operations. These include improved safety and operational performance, enhanced productivity, remote monitoring, visibility of assets, task prioritization, more accurate dosing, reduced use of water and/or chemicals, and increased hand hygiene compliance. The user interface at the “back end” of the IoC is a customizable and highly intuitive dashboard. When the resultant data – and data trends from connected devices are reviewed in this dashboard, predictive new insights emerge to provide optimized ways of working to the benefit of both building service contractors and building owners/operators. It offers a higher quality and more consistent cleaning. It uses a fraction of water and up to 85% less solution, hence reducing the cleaning cost. It also has an advanced recycling system. Trials have shown that fleet managers can reduce fleet, cleaning and administrative costs up to 25%.


According to Himanshu Jain, Managing Director, India and South East Asia, Sealed Air Corporation, “The reality is that Internet of Clean™ allows us to first re-imagine, and then totally transform the cleaning and hygiene businesses. This is nothing less than a revolutionary concept and it provides virtually endless opportunities for connections between devices and machines. Sealed Air’s mission and vision is to help customers prevent food poisoning through monitoring food safety or addressing lack of hand hygiene, to bring value to a very basic need of humanity: cleaning and hygiene.”


Among the Diversey Care solutions included in the Internet of Clean™ are Intellitrail, SmartView, TempTrip and Intellibot Robotic scrubbers and vacuums. Other solutions like augmented reality, remote monitoring and reporting applications will be made available as part of the development of Internet of Clean™.



‘Robotics will transform cleaning business in India’: Sealed Air

Outsourcing in Hospitality

Internationally, most hotels have opted for outsourcing housekeeping but many Indian brands still prefer to have in-house staff right from the janitor to room attendant. While we all agree absenteeism, frequently changing workers, drop outs… are some deterrent causes, what strategies, a housekeeping head must adopt to ensure better retention ratio? What is the role a housekeeping head needs to play to work with outsourced workforce?


OUTSOURCING STAFF is yet to catch up the international standard in India. Also, Indian operators are more confident of their capabilities rather than the capabilities of the contractor or the outsourcing agent. The common believe is that in-house staff is more “loyal” to their company than a third party who is managing several units and has to cater to the needs of each and every hotel.


Many hotels only outsource manpower rather than the job itself. Laundry, horticulture and pest control are among the areas which are comfortably outsourced completely, more so because knowledge of these areas is limited with most housekeepers and outsourcing these allow them adequate time to concentrate on more important tasks on hand.


Similarly, one must look at and develop outsourcing for other branches in housekeeping.  There are many problems associated with outsourcing, the biggest being absenteeism, staff changing frequently, training issues, loyalty and ethical issues, pilferages and most importantly in today’s day a security issue. Can this change for the outsourced team?


I have, during my various associations with the outsourced teams, groomed and trained the selected ones who showed keen interest to be a part of the organisation, stability in work, abilities to work independently sometimes without supervision, to learn and grow and loyalty among other qualities. A housekeeper has to have a keen eye to detect the people and then work towards their development and reducing some of the worries associated with outsourced people. Apart from this, treating them as a part of the organisation, involving them in team activities and making sure that they are a part of the learning and development programme of the department, sometimes sending them for external trainings or other activities helps tremendously in ensuring that the outsourced team becomes an asset rather than a liability.


Benefits of outsourced staff… one gets their replacement instantly easily. Overhead payroll associated costs are missing or negligible, for jobs undone or a substandard job one can always get compensated. On the other hand, the contractor too, must have development programs to groom their team in sync with time. This will in turn pave a way for the outsource industry to survive in India. Joint efforts from both the housekeepers and the agency will pull great results.



Outsourcing in Hospitality

Teaching beyond the curriculum

Over the years, hotel management institutes have increased by the score in keeping with the high demand for professional in the growing hospitality industry. Clean India Journal  speaks to B.P. Sahni, Principal, Sheila Raheja Institute of Hotel Management, Mumbai, on the making of managers,chefs, housekeepers, stewards, bartenders, food media professionals… as the first batch of students roll out of the college.


hotel-managementIN A spectacular valedictory function in March, SRIHM honoured its first batch of students who took the stage for successfully playing their roles as General Managers, F&B Head, Executive Chefs, Sous Chefs, Executive Housekeepers etc for a period of three years.


Training students with hands-on experience and preparing them to take up the most demanding responsibilities in the hospitality industry, is a big challenge.  “We recreated a virtual hotel in our five-star fully air-conditioned premises equipped with state-of the-art facilities and equipment,” explained Sahni.



B.P.-SahniBeing an organization that promotes continuous learning for all members of the institute, SRIHM stands out in the making of hospitality professionals by providing an atmosphere conducive to learning and having a team of dedicated faculty that impart quality education.
– B.P. Sahni

Even with a perfect stage setting, learning has to be made interesting to get the best out of the students. “Our team of competent and committed faculty focuses on developing students using innovative teaching methods with knowledge and information aligned to the “real world” of global hospitality. But what bring out the best among the students and empowers them are the cocurricular and extra-curricular activities round the year.”


HousekeepingThe hospitality industry today requires professionals who are multi-skilled, pro-active, alert of the market trends, aware of the guest needs, innovative, in sync with the vision, environmentally sensitive, maintains integrity and having the ability to go that extra mile. It is at the institute that these skills are developed preparing them for the real world of hotel management.


Among the varied activities in hotel management, housekeeping plays a prime role and is referred to as the back bone of the hotel operations. However, not many students go into specializing in housekeeping.


“Theoretically, housekeeping is a separate course.  According to the Mumbai University syllabus, it has been combined together with Front Office under the nomenclature of Rooms Division Management which unfortunately dilutes the importance of the course. At SRIHM, Housekeeping is on par with the other core subjects.


Housekeeping-table“The institute has mechanized cleaning equipment which allows students to have a hands-on experience of advanced cleaning technology. This provides an impetus for students to become interested in Housekeeping. Karcher conducts a workshop for the students which includes a lecture on cleaning technology, a demonstration of how the equipment works as well as a practice session. A similar session on manual cleaning is conducted by Galileo Associates. The students have visited exhibitions that showcase housekeeping products and technology.


Teaching“The institute has two guestrooms with design and décor akin to those in a deluxe hotel. These are used to demonstrate and practice guestroom cleaning, bed making and placement of guest amenities and supplies. A major part of the syllabus in Semester-V focuses on décor and the students select a course for specialization in Semester VI – the final semester, where the finer aspects of organizing and managing a Housekeeping department are dealt with.


“Avril Sule, Associate Professor at the Institute who has been teaching housekeeping for nearly four decades says she has spent a lifetime in turning around mindsets that existed about choosing a career in Housekeeping. “It is heartening to see many young men entering this field of hospitality that was once the domain of women. Also, new technology has lifted Housekeeping out of the demeaning status that it was once perceived as and that has made all the difference.” With varied opportunities available, it is now easier to inspire and motivate students to choose Housekeeping as a career option,” she added.



Courses offered by SRIHM

Courses offered by SRIHM
Affiliated Programs under the University of Mumbai


  • Bachelors Degree B.Sc. (Hospitality Studies)
    A three-year full time Degree program focusses on creating managerial cadre talent for various sectors of the hotel and hospitality business.

Proposed Programs for 2016-17 from the University of Mumbai


  • Bachelors Degree B.A. (Culinary Arts) – Chef’s Program
    A three-year full time Degree program specifically aimed at students who aspire to be chefs and embrace careers in Kitchen Management and Restaurant Entrepreneurship introduced for the first time from the University of Mumbai

  •  Associate Degree in Culinary Arts
    A two-year full time program that thoroughly trains students in the culinary arts and crafts, fast track careers in hospitality kitchens and also offers progression to the final year of B.A. Culinary Arts introduced for the first time from the University of Mumbai

  • Master’s Degree M.Sc. (Hotel & Hospitality Administration)
    Post Graduate Degree Program after B.Sc. (Hospitality Studies) / B.A. (Culinary Arts) introduced for the first time from the University of Mumbai



Teaching beyond the curriculum

Sanitary Solutions & Waste Disposal

TailorThe disposal of sanitary napkins, though more a health and hygiene issue, gets complicated when the waste  is thrown away polluting the environment with its non-biodegradable content and inorganic components. However, eco-friendly pads and incineration could address some predominant problems. Vijayalakshmi Sridhar talks to hygiene advocates on alternatives and awareness of sanitary hygiene and waste disposal.


Sanitary napkin disposal is a worldwide problem. The impact is more pronounced in India because of the unorganized ways of municipal solid waste management and poor community collection, disposal and transportation networks in the cities and villages.


With an estimated potential of 9000 tonnes of sanitary waste (of 432 million pads) getting generated annually and more than 80% of this waste either getting flushed down the toilet or getting dumped in the landfill, India is facing a serious problem.


Incineration


Jayashree-IndustriesIn an attempt to minimize the mounting sanitary waste at the landfills, the Government of India has installed incinerators, to begin with in educational institutions.  V. Ramachandran,  CEO-President, Glolifecare Equipments Pvt Ltd explains, “Incinerators reduce the sanitary waste to sterile ash in a matter of seconds and this can be used as manure or can be flushed down the toilet. Glolifecare machines are test certified by NABL accredited laboratories for all the components/ materials used and also for the emission levels.”


At this point, while incinerator emissions are being disputed, it is important to recognize the divide in the issue of hygiene. Women in remote rural areas in the country are still bogged by societal taboos and lack financial and emotional freedom to use and dispose off sanitary napkins. In an attempt to provide such women with affordable and ecofriendly sanitary napkins, a few manufacturers have emerged in the last few years.


Pad-making Machine


Arunachalam Muruganantham, Founder and CEO, Jayashree Industries, set out with the mission of devising a machine to manufacture eco-friendly pads, when his wife refrained from using hygienic disposable pads, because it would require cutting down household expenses. Today, Jayashree Industries gives away eco-friendly pad-making machines to women in the poor and underdeveloped villages. Muruganantham plans to keep the business motive away and create a fresh market for sanitary pads. The women who manufacture the pads sell them too. Speaking of the disposal of these pads, Muruganantham says, “The pads can be buried after use.”


With an estimated potential of 9000 tonnes of sanitary waste (of 432 million pads) getting generated annually and more than 80% of this waste either getting flushed down the toilet or getting dumped in the landfill, India is facing a serious problem.


Jaydeep-Mandal--Aakar-Innovations-LtdJaydeep Mandal, Founder and Managing Director, Aakar Innovations Ltd, manufacturers of low-cost and compostable sanitary Anandi pads, which are being used by some school girls and slum women in South India. “These pads use virgin wood pulp sheets which do not contain any Super Absorbent Polymer (SAP); thus, there is no risk of carcinogenic harmful effects or life long complications. The compostable and non-woven upper layer along with bio plastic helps the liquid to stay in the napkin. Even the packaging is compostable,” says Jaydeep.


Anandi pads are sold through various channels in the villages. The Government and some corporates too buy these pads. “As part of our pilot programme, we are selling Anandi pads to urban consumers too. We are not retailing it through shops.”


Cloth pads


Creating-AwarenessUnless pads are disposed off the right way, it will neither get buried or composted and probably get dumped in the landfill. Do such pads actually address the disposal problem or sanitary waste issue?


Kathy Walkling, Founder, Eco femme, a women-led social enterprise, manufactures washable cloth pads as an alternative to disposable pads.


“Essentially a single cloth washable pad (that lasts 75 washes) equivalent to 75 single use and throw disposable sanitary napkins. Cloth pads prevent significant amounts of waste. Made from natural materials, they are healthier when cared for properly and they save money as well,” Kathy explains.


Creating Awareness


Jessamijn&Kathy-Walkling--Eco-femmeIn the long run, hygiene and sustainability is posible through education. Sanitary hygiene education is still a novel term in India, has to aim at creating awareness at the grassroots level both in terms of use & disposal and also about the hazards of careless disposal of pads. Local and global ambassadors, celebrities, NGOs have to strive to leverage the step and take the message to the cross section of women.


“Many women are engaged in demonstration and the teaching and learning happens through a woman-to-woman chain,” Muruganantham elaborates.


Essentially a single cloth washable pad (that lasts 75 washes) represents the equivalent of 75 single use and throw disposable sanitary napkins being burned or tossed.


“It should be a municipal activity where administrative outfits, corporate bodies and independent institutions join hands to municipal-activitybring about a solution. Sanitary waste disposers should become a part and parcel of each residence and building,” Ramachandran shares his view.


Eco Femme believes in an inclusive approach. “Our goal is not to ‘break’ any taboos. We strive to engage with the cultural practices, acknowledging that they have been in place for centuries and that they are often part of the glue that binds a community together, and they often hold a lot of meaning for those who follow them. In these conversations, we hope to deconstruct ingrained cultural conditioning and empower women as change agents, by providing information and ways for them to reconnect to their embodied knowledge and voice. We work closely with our implementation partners and organisations who order non-commercial pads to make sure we are able to best meet the needs of their specific community and nurture a network of global ambassadors who help spread the message about the hazards of disposable menstrual products and the merits of trying alternatives like cloth pads and menstrual cups.”


ImageWhile there are innovative and ecofriendly solutions for feminine hygiene surfacing, be it cloth or pads, when it comes to disposal, it is still an issue unless the disposal process is strictly monitored. Otherwise, all these ecofriendly solutions will get dumped like any other garbage.



Sanitary Solutions & Waste Disposal

Setting exemplary standards

The changing scenario in the airline industry over the last two years has had its impact on airline catering services too. The low cost structure and Buying on Board (BOB) model implemented by some domestic carriers further influenced the business.


ON BOARD meal services were changed to elaborate meal services to be bought on board. Competition increased and the elaborate meal service included only limited meal components, striking a direct blow on the air catering business. However, the industry is bracing a turnaround with tourism and leisure travel picking up. Improving world economy, rising airplane deliveries and the growth in passengers are factors that are identified as growth drivers for the air catering market in the coming years. To meet the growing demand for high quality service at lower prices, flight caterers will have to explore innovative ways.


No doubt, taste and quality of food make all the difference when it comes to serving on board, however, the environment in which the food is prepared ensures healthy and hygienic food. Rohit Narang, Director Commercial, Sky Gourmet, explains all in an interview with Clean India Journal:


 Cleaning & Hygiene


Cleaning and hygiene is as important to flight catering as it is to any food industry. Poor hygiene standards can lead to undesirable microbial contamination of food endangering the health of the consumer. Unlike any other catering industry, meals prepared in the flight kitchen are served to onboard passengers 35,000 feet above the ground level. Cleanliness and good food hygiene practices are essential to prepare and keep food safe and free of microbial contamination until served to the passengers.



Brand ideologies, cleaning protocols, market expectations and the key to delivering to customer satisfaction is what makes an air catering business successful.
- Rohit Narang, 
Director Commercial, 
Skygourmet (India)

There are dedicated teams for washing and cleaning activities with well experienced supervisors in each  shift. Cleaning schedules are tailored to ensure timely cleaning is carried out in all areas to maintain desired standards. The production areas are thoroughly cleaned twice a day, while the food contact surfaces are cleaned and sanitized prior to use with cleaning chemicals specific for the purpose.


Raw materials like vegetables and fruits are washed and sanitized to remove soil and other contaminants prior to use. Kitchen utensils like food pans, ladles, bowls, etc., are manually cleaned in four-sink cleaning method. The airline equipment like casserole, trays, cutlery and glasses are cleaned and sanitized using state-of-the-art dishwashing machines.


Since flight catering is 24X7 it is imperative that the cleanliness and hygiene of the workplace is maintained round the clock. It is quite a challenge to keep the area in the audit mode all the time. Despite the challenges, the areas are kept tidy by running a fixed schedule or programme for cleaning.


The most common contaminants in food are microorganisms and unintended foreign objects like hair, stone or thread. They are controlled to a great extent through adherence to GMPs – staffs maintaining good personal hygiene, food handling & storage practices, FOB control procedures and food safety training.


Cold storages and deep freezers play a vital role in cold chain maintenance. Preparation starts approximately 16-18 hours before final product realization. Maintenance of the cold chain throughout the process is the key to food safety. Blast chillers are used for rapid chilling of hot food above 60oC to below 10oC. Cross contamination is controlled through robust food handling and storage procedures.


Generally, stocks are purchased to maintain inventory of 7-10 days. Fresh fruits and vegetables are received daily. Adequate walk in chillers and freezers are provided for the storage of chilled and frozen foods. Vegetables, chilled and frozen food received are immediately transferred to cold storage and deep freezers, respectively. All the items received are labelled with the date of receipt and stored in a manner to facilitate proper stock rotation and ensure FIFO (First In First Out).



All food pans, utensils, equipment are made of stainless steel. All direct food contact surfaces e.g cutting boards, food storage containers, equipment and machines, packaging material are of food grade quality.

All the processes from purchasing to dispatch of food to the aircraft are in line with Gate Gourmet’s food safety standards, world food safety guidelines presented by international food service association (IFSA) & Association of European Airline (AEA) & IATA Catering Quality Assurance Programme (ICQA). Locally it is governed by FSSAI.


We have implemented our Food Safety Management System in accordance to ISO 22000:2005 & all our units are ISO 22000: 2005 (FSMS) certified by BSI.


Processes & Audits


Our dedicated quality assurance team monitors all the production processes for compliance to the food safety standards on a daily basis. We have well equipped laboratory for conducting in-house microbiological analyses. Random samples are picked up at various stages of production for microbiological analyses to confirm the meals are free of undesirable microorganisms. Regular equipment swabs, hand swabs and environment microbial count are taken to verify the cleaning and hygiene processes that are in place and effective. Unannounced food safety audits are conducted by the in-house QA team as well as by corporate team to evaluate the implementation of food safety management system. Regulatory audits
are conducted by FSSAI and Airport Authority. Besides this, the airline customer conducts annual audits. These audits can be unannounced at times.


The quality team also conducts the raw material supplier audits for the selection of the supplier and confirm the compliance to the food safety standards.


Food safety training is imparted to all the employees by the quality team on joining and thereafter once a year as refresher training to be abreast with the latest industry standards. Other mandatory training and skill based training are provided for different categories either with in-house or outsourced trainers.


Preserving Freshness & Quality


USP to the freshness is rapid or blast chilling of freshly cooked food with best of the ingredients within four hours post cooking and maintaining the cold chain until the food is delivered to the aircraft. No preservatives or food additives are added in the food prepared in the flight kitchen.


Vijayalakshmi Sridhar



Setting exemplary standards

Understanding the Business Economics & Ergonomics

Automobile population is poised for rapid growth. Besides being just a mode of transport, it is also expected to be comfortable and luxurious, as owners take a pride travelling in a neat vehicle with good accessories. There is a rising demand for automobile cleaning services, be it conventional washing system or specialised.


There is a need for environmental friendly methods to execute car cleaning by saving water and using minimum quantity of chemicals. High pressure water jet used with specialised tools like under carriage wash and foam generators help with achieving consistent cleaning in minimum water and optimum efforts.


There are various levels at which one can enter into this business and can graduate to the next level depending on the local acceptability and various other limitations such as availability of space, number of vehicles to be washed daily and fund  outlay of the project planned by the entrepreneur. One can start the business with an investment of `1.5 lakhs in the equipment and can go up to `25 lakhs. Beside this, other establishment and infrastructure will be required.


Stationary model is always the first choice if location permits. It may be costlier at the beginning but brings more ROI in the long run. However, a segment of customers prefers & doorstep service and the service provider takes the equipment on a mobile van and provides service at the customer doorsteps. In this case most preferred way is to use steam cleaner, using a steam generator which is diesel fired and needs nominal single phase supply. This does away with messy water washing when you are at the customer’s premises. Interior cleaning is very important to give satisfaction to the vehicle owner. From the point of view of aesthetics and hygiene, various solutions and equipment are available using injection extraction and steam and foam machines, which give a pristine interior to the car owner.


Car washing is an art and just pressing one button will not do the entire job, so programming is important in automatic units too. It should be coupled with other manual procedures too. To start with, it is important to shake hands with a competent, knowledgeable supplier of technology, equipment and other inputs, as it will help entrepreneurs get support and guidance during their initial stage to master techniques and increase efficiency in this seemingly very simple activity.


There is a good profitable and above average return on investment and favorable payback period. The key to the business is also in adding value added services in addition to basic washing of vehicles and this highly profitable business area should not be ignored.



Understanding the Business Economics & Ergonomics

Sunday, 17 April 2016

Smart Displays in MSW Fleet Vehicles

Smart displays capture real-time information and typically feed this to a back-office dashboard. This helps to draw a visual presentation of performance measures letting operators identify trends in driver behaviour, track vehicles, service performance and efficiencies. Why smart displays are a ‘must have’ for municipalities?


Customer Service


Municipalities place the highest value on ensuring accurate service delivery and a problem-free customer experience. Smart displays will facilitate faster and more accurate responses to customer service issues. Smart displays typically have the ability to track and photograph any route or pickup issues, provide photographic evidence of services if required, and send video recordings or live camera feeds to the back office – all in real-time. They will further ensure real-time remote connectivity between the back office and each vehicle to facilitate prompt customer service follow ups.


Measuring recycling


Recycling program measurement is critical to municipal waste organizations. Smart display on-board computing solutions will track every pickup in real-time to measure participation rates and accurately tally any credits.


Complete visibility and oversight


Municipal waste and recycling managers need to have a complete view of all fleet, equipment and driver activity. Smart displays with fleet management software will ensure complete visibility into driver and truck activity. Smart displays provide a single point of interface between the driver, truck, back office and all communications. They further integrate multiple video and audio feeds in real-time, and ensure flexible and easy interfaces with the vehicle’s control system. It’s like having a supervisor in every truck.


Operate more efficiently


Municipalities are all about accountability, fiscal responsibility and operational efficiencies. Smart displays with fleet management software proactively track and monitor fleet activities in real-time. They will typically feed real-time reporting solutions to evaluate overall operational efficiency for driver activity, driver performance, driver scoring, fuel consumption and fleet performance. Vehicle reports will monitor vehicle usage for accidents, alarms, fuel tax and vehicle usage. Municipal managers can view all vehicles on a map to monitor bread crumb trails, alerts, excessive idling, hard braking and more.


Track Cards & Assets


A smart display powered cart management system provides municipalities with the most advanced solution for automated garbage collection and the management of individual carts and customers. Using RFID tags, each garbage can or cart can be associated with a specific customer address. Drivers can quickly verify cart specifics by scanning these with an onboard RFID reader or handheld device. Inventory management capabilities can update backend databases in real-time on service or replacement and repair requirements. With added GPS capabilities, fleet operations personnel can have real-time visibility into truck location and activity, verify service accuracy, and quickly identify carts that have been moved or stolen, or require servicing. Individual customer information – from damaged carts to insufficient cart capacity – is easily captured into a centralized database. This further ensures immediate and accurate information for any billing processes.


Improving Safety Measures


Smart displays provide key capabilities to make it easier for municipalities to implement and monitor fleet safety initiatives. A smart display-powered fleet management solution provides managers with real-time visibility into driver activity and behavior. By understanding individual driving habits, managers can better coach drivers on safer techniques and reward defensive driving behavior. Municipal managers can set alarm criteria to alert both drivers and managers when safe driving thresholds have been exceeded. In the cab, smart displays improve safety by reducing driver distractions and optimizing automation. Additionally, smart displays usually integrate with rear mounted cameras to enhance safety with a clear view of potential obstacles.


‘Greener’ fleet


Green fleets are focused on reducing fuel consumption, mileage and exhaust emissions, and on driving more efficiently. A must for every municipality! Smart displays help municipalities eliminate unnecessary emissions by improving fuel consumption management, reducing overall mileage and improving driver behavior.


Smart displays with driver direction capabilities let managers optimize each truck’s routes to reduce time spent on the road and the number of engine hours per day. They further help reduce the amount of fuel burned by the engine as it is being used by using alarms to monitor and reduce idling, identify aggressive driving patterns, identify vehicle maintenance problems, and collect the ECM codes so that engines can be repaired before problems escalate.


Driver behavior is fundamental to fleet sustainability. Even the most fuel-efficient vehicles will perform poorly with an inefficient driver behind the wheel. Municipal managers need the tools to monitor driver behavior to influence and educate drivers on more emissions-friendly driving approaches. Smart displays with fleet mapping and monitoring tools to allow fleet managers to work more proactively with drivers to ensure and reinforce greener driving behavior.


Driver’s Experience


It stands to reason that reducing driver distractions is essential for both waste fleet safety and for productivity. Smart displays make bilateral communications between drivers and dispatch (the back office) easy and intuitive. These smart displays typically provide a single point of interface for the driver, truck, back office and all communications. No more cell phones or other mobile devices.


A touchscreen display allows for real-time video and audio functionality, and flexible interfaces ensure easy interaction with the control system. Advanced smart displays will usually feature touchscreens that can be operated with gloves. Many are designed to be handsfree. They will typically ensure visibility even in harsh sunlight or snow glare conditions. They are usually installed ergonomically in the cab to provide quick visual references for route or customer information.


No more paper work; no more manual processes. Drivers can now focus on the road.



Smart Displays in MSW Fleet Vehicles

Preventing HAI through linen care

Armand-LimBarrier laundry, as an established technology to control HAIs, is increasingly being adopted not just globally but also in India too. Armand Lim, Regional Segment Manager – Commercial B2B & CARE, Electrolux, explains the entire management cycle for hospital laundry in a combat against HAI.


India has about 5,000 hospitals, big and small, providing healthcare to a large population of 1.2 billion. Resultantly, hospitals in India lay priority on healthcare and patientcare related requirements, paying less attention to support function activities like linen hygiene and food quality which fall to the bottom of the agenda.


A hygienic environment to recuperate in holds more significance in the patients’ speedy recovery. A patient could suffer from healthcare acquired infections (HAIs) after the treatment phase, and the vehicles of these infections are pretty much the result of poor hygienic conditions. The records of deaths or infections resulting from unhygienic linen have often been overlooked, owing to lack of experience or misunderstanding of the root cause of HAI.



The hospital managements need to re-think the logistics and distribution chain of hygienic linen to be in line with how they handle sterile supplies.

Developed countries have reported cases of children dying from mucormycosis due to infected linen way back in 2009. Fungal-infected bed linen at Queen Mary Hospital, Hong Kong, struck down five patients, two of whom died in 2015. Thus, HAIs from infected linen is a global occurrence rather than a local one. Common soft surface materials used in the healthcare settings are prone to bacteria proliferation, as research from the American Society for Microbiology has shown that Staphylococcal viability was longest on polyester (1 to 56 days) and on polyethylene plastic (22 to 90 days).


Majority of the Indian hospitals visited by the Electrolux team either did not provide adequate linen to their patients or did not wash them daily. Moreover, outsourcing these linen to Dhobis or commercial laundries with inefficient equipment and sun-drying the linen is not helping the situation either. The key point is to provide hygienic linen to patients, not just visibly clean linen, but actually clean.


The hospital managements need to rethink the logistics and distribution chain of hygienic linen to be in line with how they handle sterile supplies. They need to be on top of the transport and storage conditions, and not just pushing that responsibility to the linen/laundry manager.


European Hospitals, especially British, French and German, have been in the forefront of hygienic Laundry Cycle Management. They have developed the European Standards EN14065: Textiles – Laundry – Processed Textiles – Biocontamination Control System, laying down procedures and recommendations to safely and effectively launder healthcare linen. This effectively keeps up the fight in combating HAIs from soiled/infected linen, provide for patient and occupational safety (to laundry operators), and at the same time, reduce the vehicles of infection in the healthcare institution.


Barrier Laundry – Basics

ElectroxThe primary purpose of linen hygiene is to prevent cross contamination between soiled/infected and clean linen which is delivered to patients or wards. The process of hospital linen care includes determining the path to the laundry, the types of trolleys used, no/minimised occurrence of cross paths between the wards and laundry and physical segregation of soiled and clean zones. This serves to restrict staff movement from mixing soiled and clean trolleys and encouraging a straightforward flow to the laundry.


In addition, the physical wall separates the clean linen from the dirty linen at all steps of its circuit, from the patient’s bed back to the patient’s bed, starting from the laundry room.


All washer-extractors are built with two doors (barrier washers), flushed to the wall on the clean side of the laundry. Equipped with a double-door system, the barrier washers have one door on the dirty side to load dirty linen, another door on the clean side to unload clean linen, and both doors cannot be opened at the same time. The software for the barrier washers prevents operators from fast forwarding the wash cycle, i.e. skipping the last rinse.


The drain valve in the barrier washers is normally closed to avoid the opening of the drain valve during a brown-out or blackout, exposing the linen in the drum to pathogens in the drain hole. The closed valve will also hold the water and detergent in the drum to minimize wastage whenever there is a brownout or blackout, so that the barrier washers can resume from the wash program where it stopped after resumption of power to the laundry. This avoids wastage due to flushing of water and detergent mix into the drain hole, and the need to restart the entire wash cycle again.


Lastly, forced mechanical ventilation is required to keep the ambient temperature comfortable, so that operators on the clean side will not perspire and transfer body fluids, such as perspiration, to the washed/ clean linen.


Future prospects


Barrier Laundries ensure laundry operators comply with strict hygienic flows as with the sterilization department work flow. More than 500 Electrolux Barrier Laundries have been installed across Europe and Asia. Quick Clean Pvt. Ltd, a dealer of Electrolux in India, has been providing a holistic turnkey laundry solution to hospitals on BuildOperate-Transfer and linen supply models. Hence, Hospital management has the advantage of not owning the laundry equipment on-site, and yet has the quality control over the linen delivered to its patients.



Preventing HAI through linen care

Infection Prevention

Hydrogen-Peroxide-(Oxivir)One in every 20 patients gets an infection while being treated at a hospital. In a world where the influenza virus can survive on a doorknob for up to two hours, Sealed Air on its patented Accelerated Hydrogen Peroxide (Oxivir) products…


To re-imagining sustainable solutions for infection prevention, kitchen hygiene and building care, Sealed Air focuses on three areas:


  • Science of Clean: When developing cleaning technologies, it is important to understand the balance needed between the safety during use and efficacy for sanitation and infection control.

  • Delivering Hygiene: From laundry to ware washing to sanitizing building surfaces, the company pioneered innovations in dosing, dispensing, tools, and equipment that work with its proprietary cleaning chemistries.

  • Smart Environments: This is to ensure healthy, clean environments for their businesses and their customers, helping workers understand the role of hand washing in preventing disease, training proper sanitation monitoring, or providing analytical tools to maximize labor productivity.

The customers count on results while cutting polluting emissions, decreasing water and energy usage, and optimizing labour. This helps them safeguard their businesses, deliver superior products and services, and protect and enhance the equity of their brands.


Cleaning and disinfecting hard surfaces is critical to reducing the incidence of Healthcare Acquired Infections (HAIs). HAIs are a growing problem across the globe, one person dies every six minutes from an HAI. Government regulators and insurers are looking more closely at healthcare infections and making reimbursement decisions, which affect a facility’s bottom line, based on whether the infection was contracted while a patient was at the facility. The challenge for a healthcare facility is to adopt an environmental sanitation program –including products, protocols (processes/ procedures) and equipment – that ensures compliance in an increasingly complex, fast-paced environment. Maintaining compliance means that disinfectants are used according to label directions. Using Oxivir cleaner disinfectants adds confidence that the product is being used in compliance with label directions and breaking the chain of infection. Awareness of the need for proper environmental sanitation is rising in schools, colleges, universities, health clubs, and fitness centers. Pathogens usually associated with healthcare facilities, such as MRSA, are now being seen more widely in these non-healthcare facilities. Today all facilities need an effective environmental sanitation program to prevent infections.


Selection of the Right Disinfectant


The selection of the right disinfectant is one of the two essential components for effective disinfection. The other relates to the proper training and use of disinfectants, and the adherence to manufacturer’s label instructions. The combination is effective for surface disinfection, and can reduce patient risk and improve patient outcomes. There are five key criteria that should be used when evaluating disinfectant products today.


  • Kills a broad spectrum of healthcare-associated pathogens

  • Fast kill and acceptable wet-contact times for proper disinfection

  • Non-toxic to users, patients, visitors and surfaces

  • Easy-to-use, in multiple, “accessible formats to ensure compliance”

  • Effective implementation and ongoing manufacturer support

Disinfection and compliance


A key part of an effective environmental sanitation program is disinfection. Other disinfectants may fall short in one of the four key areas: cleaning ability, surface safety or environmental concerns. AHP® technology, which uses hydrogen peroxide as its active ingredient, was developed to meet concerns in these four key areas. AHP technology is a patented technology that is a synergistic blend of commonly used cleaning ingredients and hydrogen peroxide, which provides better cleaning on hard surfaces. For example, Oxivir® Tb, contains 0.5% hydrogen peroxide and needs only 1 minute to kill Poliovirus Type 1.


Oxivir Tb is a hospital-grade disinfectant that disinfects hard, non-porous surfaces in just 60 seconds.


Oxivir Tb Wipes are hospital-grade disinfectant wipes that disinfect hard, non-porous surfaces in just 60 seconds.


These products kill a wide variety of organisms of concern including Norovirus, Hepatitis B, Hepatitis C and the drug resistant organisms MRSA and VRE. Tb has a five minute contact time. The 60-second contact time and broad-spectrum activity means that infection control professionals can be confident that they can use the disinfectant properly.



Infection Prevention

Maintaining Natural Stones

naturalContract cleaners are confronted time and again with the challenge of cleaning floors efficiently and effectively without damaging or discoloring the floor covering. Highly polished natural stone flooring in particular can get damaged if not treated correctly leading to dullness, stains or discoloration. Right methods of cleaning help maintain the natural stone floors.


Initial Cleaning


For the initial cleaning of sanded, polished, hewn or structured natural stone flooring, coarse dirt must be removed as a first step by sweeping or vacuuming.


Stubborn stains, for example, paint can be removed with a wooden spatula or blade. Emulsion paints can easily be removed by applying undiluted alkaline-based cleaning agent, leaving it to act for about five minutes and then scrubbing it out with a green hand pad. For slate which is alkaline sensitive, only the mechanical method with a wooden spatula or blade should be used. Plaster or mortar residues can be removed with a spatula. As mortar contains quartz sand, it is particularly important to ensure that no scratches occur on the highly polished surfaces.


By grouting the natural stone covering, a cement residue is normally left behind, which is removed after a thorough pre-wash of the floor covering with an acidic cleaner (Floor Precleaner, acidic RM 751). The reaction (change of colour) should be tested first with the acidic cleaning agent. Particular care should be taken with acid-sensitive floor coverings, such as marble, Jura, Solnhofer stone or travertine – according to the textbook, the use of acidic cleaners is even prohibited. However, for acidic deep cleaning, the compact scrubber drier using the one-step method has shown to be reliable, due to the strong mechanical action and short contact time of the acidic cleaning agent with the floor.


Green roller pads can be used on smooth/polished surfaces and red standard or orange high/low brushes on hewn/structured surfaces.


Note: Before the acidic cleaning agent is used, the surface to be cleaned must be wetted with clear water, so that the joints are wet and not damaged by the acidic cleaning agent (pH0.7).


Maintenance-cleaning-with-the-scrubber-drier-B-60-WThe one-step method involves applying the acidic cleaning agent (max. 5%) and working it in with the roller pads or roller brushes and after a few seconds removing the dirty water via the suction lips. The cement residue is removed effortlessly by the mechanical action of the roller technology (contact pressure: 210 g/cm², 1100 rpm), without any negative impact on the flooring. In extremely stubborn cases, the procedure must be repeated several times. This should not be carried out using the single-disc machine, as there is a risk of chemical burn, until the acidic dirty water is picked up again with the wet vacuum cleaner. With acid resistant flooring such as granite, the basic cleaning agent (RM 751) acts within about five minutes. During the contact time, the surface must be cleaned repeatedly with a scrubber drier crosswise. The dirty water can subsequently be vacuumed (two-step method). The surface is finally rinsed with clear water until the acid has been neutralised.


The original appearance of natural stone flooring is retained by maintenance cleaning using suitable wiper care products (e.g. Wiper Care Extra RM 780 (0.5 – 3%) or Floor Shine Cleaner RM 755 ASF. Over dosage must be avoided, as this can cause streaks on sanded or polished surfaces. This can also cause a build-up of cleaning agent layers and give the surface a dull appearance. For smaller, hard-to-reach areas, the use of a twin-chamber wet mop bucket with mop or a suitable scrubber drier for this area size (BR 30/4 C Adv) is recommended.


A scrubber drier with roller technology is the best solution for use on hewn/structured natural stone flooring, as mops have the disadvantage of not gliding easily over wet surfaces and cleaning textiles are subject to rapid wear.


In addition, the roller brush efficiently cleans the surface structure and reaches into crevices to effectively dislodge stubborn dirt. Slate flooring can also be treated with slate oil to retain the special character of its matt sheen. The oil can be polished out with roller technology and suitably soft polishing brushes. Depending on the size and height of the surfaces to be cleaned, the use of machines is more economical already from 100sqm and more thorough than manual cleaning.


Granite


karcher-cleanerThis is a plutonic rock that mostly consists of feldspar (60%) and quartz (30%), with mostly white-grey, reddish and brownish colouring as well as flecks of black. The stone has a fine to coarse-grained structure and is very hard. It is normally laid sanded and highly polished – and recently also more widely in hewn form. Granite is resistant to all conventional cleaning agents.


Slate


This igneous and sedimentary rock consists of quartz and more or less decomposed feldspar with a scaly/flaky structure. One distinguishes between gneiss mica or clay slate, the latter being resistant to conventional cleaning agents. Highly acidic cleaning agents can lead to the formation of stains. However, strong alkaline agents can cause the material to “bleed”.


Gerd Heidrich
Training Instructor
Alfred Kärcher-Vertriebs GmbH


Niels W. Buhrke
Freelance Journalist



Maintaining Natural Stones

Saturday, 16 April 2016

Understanding Chemicals in Surface Cleaning

Commonly in India, housekeepers identify cleaning chemicals for various applications either through their brand or the code number on the bottle. This has been a convenient approach, as it is easy to remember and there is less scope of an error while picking up the chemical for cleaning. It is time supervisors and operation heads start identifying the chemicals through its ingredients, its reaction with surfaces and the cleaning results obtained. Clean India Journal speaks to industry experts about compositions, chemicals and cleaning.


NOTHING COULD be more dangerous, unhealthy, unsafe and fatal than using a chemical on a surface without knowing what it contains. The beauty of cleaning lies in understanding the formulations of the agents that does the trick through a safe and effective reaction with the surface. This is science. It is important to understand the chemistry of cleaning chemicals.


Simply said, “Cleaning is the resultant outcome (reaction) of application of suitable cleaning chemical on the surface in question, as per the desired process.”


“With the knowledge of the ingredient and formulation of the chemical and its impact on the surface would certainly help cleaning professionals to select right chemicals, dilution and application process for best results,” says Nadeem Siddiqui, CEO-Altret Performance Pvt. Ltd. “The customer becoming more aware of chemical formulations and demanding for cost effective and specific need-based solutions can also help to a great extent,” he adds.


Today, there is an increasing demand for cleaning chemicals which are ecofriendly; thus, causing minimal or no harm to the environment.


The word eco-friendly refers to the use of cleaning methods and products with environment-friendly ingredients and procedures which can preserve health as well as environment quality. These chemicals are used in cleaning formulations which are organic in nature and hence the effect on ecology as well as the human body is not detrimental.


As in the case of cleaning, chemicals used for sanitation and hygiene are to be diluted with water before they enter the wastewater system. Together with a variety of substances originating from other processes they inevitably contribute to the pollution of the resource ‘water’. In order to reduce this pollution to an ecologically and economically sustainable extent, wastewater is usually treated in a wastewater treatment (WWT) plant before being released into the water bodies.


“In simpler terms, the products should not increase the waste, should not be harmful and should keep the earth either in a state of equilibrium or with lesser waste. In this context, there is an increased demand on using chemicals, which can be readily biodegraded in the wastewater system and do not increase the carbon footprint,” says Sumeet Verma, Managing Director, Buzil Rossari Pvt Ltd.


Formulation


Eco-friendly products are biodegradable also, hence use of Alkylpolyglycosides (APGs) is recommended, which are used in
industrial and institutional cleaning formulations. APGs are used to enhance the formation of foams in cleaning formulations and are readily biodegradable.


“Sometimes cost and affordability also play a role in use of eco-friendly chemicals. For example, spraying air fresheners alone in washrooms is not going to solve the problem. Using organic acids in bathroom cleaners with Quats will help sanitize and shine the fixtures. Bathroom cleaners can be acidic in nature with low pH values giving excellent results and enabling removal of hard water stains, soap scum without damaging the fixtures, due to its organic and non-corrosive nature unlike hydrochloric acid,” says Yugesh Naik, Business Head, Alpha Products. 


Several physical, chemical, and biological parameters serve to monitor the proper function of water treatment plants and the overall pollution of wastewater. “They may also be used to quantitatively describe the contribution of a cleaning agent to the chemical load of the wastewater. For this three most informative parameters are mandatorily required and calculated for each product based on its chemical formulations,” Sumeet explains. “Theoretical oxygen demand (ThOD) is a measure of the total content of organic substances. This parameter is correlated with the measure ‘Chemical oxygen demand (COD),’ which plays a central role in wastewater analytics. It indicates the overall load of wastewater with organic substances, which cause oxygen consumption in WWT plants and natural waters and therefore, may lead to malfunction and harmful effects, respectively. ThOD of the wastewater specifies the contribution of the respective product to the organic load of the wastewater resulting from the application and subsequent discharge of a given working solution.


“The biodegradability according to OECD 301 methods and the Regulation on detergents is the second most important criterion. This denotes at which percentage the product is subject to immediate and complete biodegradation in water treatment plants and natural waters.


“Thirdly, the content of phosphates and phosphonates calculated as elemental phosphorus and specified as mg phosphorus per gram of product (P-value). The contribution of phosphates (and, to a lesser extent, phosphonates) originating from washing and cleaning processes leads to eutrophication (over fertilization) of water bodies. In some of the formulations, phosphates and phosphonates perform certain tasks, for which they are compared to possible substitute materials. Preferable options in terms of occupational safety, health and environmental compatibility are the deciding factor while looking for the substitutes for phosphates and phosphonates.



Packaging and dispensing


In the world of marketing, perception is reality and what you see is what you get. A product with a bold headline, very powerful words like ‘Science Miracle,’ or phrases like ‘once you use it, you are unlikely to change,’ is compelling. Dispensing of chemicals remains the choice of the user while the dilutor carbouy pumps offer right dosage, no spillage, no wastage.


“In a country like India, proper classroom training should be given. Why, which and when a particular chemical should be used is needed to be explained to them. We know people using brands without knowing its pH values. Hence, any user should be able to use any brand, if they are sound with the chemistry of the product and we are sure they will get optimum results,” opines Yugesh.  Speaking on the packaging, Nadeem explains, “The packaging depends on three factors, viz, transportation from manufacturer to dealer/customer, storing at vendor/ customer’s end and handling at customer’s end. Considering the above factors in the Cleaning Chemical industry, generally corrugated boxes are used for outside packaging of  5lt x 2 carbouys of HDPE material. However, in laundry cleaning because of heavy usages, standard packing size is 25lt of HDPE carbouy.” Not only the product formulation but the storage also plays an important role in environment sustainability. Proper packaging and dispensing techniques are important to maintain the HSE parameters to avoid hazards arising from operations. The “Customers becoming more aware and demanding for cost effective specific need based solution, knowledge of Cleaning Chemical formulation would certainly help to great extent.” – Nadeem Siddiqui Certification body, Ecolabel, is credible in terms of offering environment commitments. It also helps identify products and services that have been proved to reduce environmental impact throughout their lifecycle, from the extraction of raw material through to production, use and disposal. Recognised across the world, Ecolabel is a voluntary label promoting environmental excellence, which can be trusted. Ecolabel scheme is a commitment to environmental sustainability and has been developed and agreed upon by scientists, NGOs and stakeholders to create a credible and reliable way to make responsible choices.


3Cs of Chemical Disinfection


Chemical disinfection is a precision job and requires adequate training and understanding for its purposeful application in relation to dosage, dilution and application to the surface and its impact on the environment.  Compliance, choice and cleaning are the three major aspects for using any chemical based disinfectant.


Compliance: Environmental compliance is a key aspect of any chemical-based disinfection agent, which requires a formulation meeting all necessary standards and yet giving effective sanitation from the targeted organisms or other means of infections. Compliance varies from agency to agency, premises and environments, and specific application requirements.  


Choice: Choosing a right disinfectant for right application is another important part of using chemical disinfectants. The practice also ensures the safety and protection of area of application and workers in a specific environment.  This requires SOPs and adherence to usage instructions on the products label given by the manufacturer. Any good choice of chemical disinfectant is based on some basic properties, including non-toxicity to the users, people and environment, ability to kill a wide range of pathogens, quick action and adequate disinfection in short time, ease of application in multiple formats, ease of implementation and support form manufacturer.   Cleaning: The extent and effectiveness of cleaning varies with different premises and industrial environments such as hospital, hotel, food sector and other day-to-day cleaning needs at workplace and domestic space. Effective cleaning is linked to a number of factors such as training of personnel, selection of disinfectant, efficient use of equipment and accessories, bacterial load or extent of infection, footfall in a specific zone and adherence to guidelines. 


Critical sectors which directly and very quickly impact the health of masses are pharma labs, hospitals, food manufacturing units, kitchens, etc. Anyone can imagine the impact on the environment, society, world and ecosystem if something goes wrong at these critical segments. Of late, we hear regularly the FDA’s notice to many pharmaceutical units on compliance which are mostly related to residual analysis, contamination control, formulations and overall quality assurance measures.


“These sectors are highly prone to microbiological contaminations as well. Unless highest level of cleaning and hygiene is ensured, checked, validated and revalidated, it may lead to issues which can even kill the brand! There had been certain instances in the past where a lot of marketing efforts and huge costs were incurred just to protect the brand because of some serious complaints from the market regarding products not complying to regulations and standards. Statutory bodies like FDA and FSSAI intend to put certain quality benchmarks which under compromise can adversely affect the entire ecosystem,” says Sumeet.


Chemical disinfectants used in pharma/food sector


There are a number of disinfectants available in the market but some specific chemicals and their combinations are used
in food and pharma sector based on various factors, including cost, sanitation potential, and process/ equipment in use.


“In a pharma industry, the entire range of products has to be free from bacteria; hence preservatives should be added. Floor cleaners should be made from non-ionics with a neutral pH. However, floor cleaners may also be anionic, nonionic, or blend of both with good super wetting properties and Quats added to them. The cleaners should preferably be free from any perfume in the food industry.


“Food industry should look into products, which will emulsify oils from the floor, hence selecting proper surfactants is necessary by the manufacturer. With these different types of surfactants it is a wonder that formulators are able to choose the right detergent for the right application,” informs Yugesh.



Market Scenario


The cleaning and hygiene market (including retail, detergent, disinfection, food & beverage, hospitality) is still very fragmented with unorganized segment still penetrating small towns and rural markets. The Tier I & II cities are now looking for special cleaning products and the drive is also very much due to the complex engineering requirements, stringent environmental laws and regular audits and checks by the statutory bodies. The cleaning hygiene requirements in organized segments, especially in HoReCa, hospitals, airports, railways, educational institutes, building & commercial segments and places of worship, demand highest level of sanitation due to the chances of getting exposed to maximum contamination.


“Imagine an office where the cleaning & hygiene is not maintained well, it can lead to employees getting frequently ill, loss of productivity, absenteeism and heavy losses for the organization. We might have experienced many aircrafts getting sanitized during the outbreak of certain communicable diseases. The demand and expectation are growing every day. We need to appreciate that we are trying to graduate from cleaning commodities like acids and phenyls with some successes but still a large part of India has no access to specialized cleaning products,” avers Verma. 


A lot of multinational and Indian companies are focusing on creating demands, educating the customers/prospects on the need to have a clean India. Even the government has given it a priority to provide proper hygiene and sanitation systems to everyone. India being a global hotspot of manufacturing in various segments, the country is equipped to learn from the developed world, the available technology in this segment.


“Manufacturing in my opinion is not a constraint. I believe the demands from the customers are being met completely as of now and the production facilities are equipped to do so for the next few years as well. The real challenge is educating the masses on their contribution towards the economy by not creating waste, cleaning up themselves and teaching everyone not to make the surrounding and environment dirty,” explains Sumeet.  


With ever changing market conditions and clients’ dynamic & specific demands, manufacturers need constant R&D process for developing new products and improving efficiency and costing of existing products. “At Altret, we constantly sense the pulse of the market/customer’s futuristic needs and develop/customise the products to meet their specific needs. We study the specific cleaning problems of clients, the surface, available cleaning chemicals in the market, ROI of chemical solution and then develop appropriate chemical. It goes through conditional/time, property testing and after application impact. Once proven, the product is launched in the market. From time to time, feedback is taken from the market for improving the product,” says Nadeem.


“The market in India is just booming with more and more players foraying to sell their products in the campaign for having a clean India. With Swachh Bharat mission, we are confident enough that, more and more people will be creating newer products. Finally, I would like to say that even though all products may look alike, any formulator worth his salt will be quick to tell you that not all surfactants are created equal and that some cleaners are better than others, given the situation,” says Naik. 


A collaborative and comprehensive approach by all the stakeholders in cleaning and sanitation can help restructuring this unorganised sector. Thinking quick sanitation without using chemicals is out of question. Adapting to eco-friendly measures at all stages right from formulation to packaging and dispensing is need of the hour.


 



Understanding Chemicals in Surface Cleaning

Friday, 1 April 2016

International Housekeepers’ Summit 2016

Clean India Journal is hosting the International Housekeepers’ Summit 2016 at Sahara Star-Mumbai on August 27 and 28. The first of its kind in India, executive housekeepers from more than four countries will participate in the Summit. The sessions based on “Redefining Housekeeping in Corporate Strategy”, the theme of the Summit, aims at elevating housekeeping from its present administrative role to a corporate boardroom function.


Supported by leading hotel executive housekeepers’ association – Indian Professional Housekeepers’ Association, Professional Housekeepers’ Group-Dubai, Doha Housekeepers’ Group, Maldives Housekeepers’ Forum — the two-day summit has international and national subject matter experts addressing four sessions, including discussions and training.


Highlight: Fashion Show of Uniforms



International Housekeepers’ Summit 2016